The following article is authored by Sitel included in the magazine of Employers Directory 2021/22.
No Site group, we believe that experiences are everything, and that the happy associates are the successful ones.
That's why we give our people the tools and freedom to learn, grow, have fun and be themselves.
What do we offer to candidates?
Advanced coaching and skills in different business areas.
The power to solve problems and help people, while working with some of the best brands in the world.
Your voice and opinion are respected. In fact, we encourage it!
What do our employees say?
Being at Sitel has been one of the best experiences I've had. I've been with Sitel since 2014. I started as an Agent in a campaign. Since then I have been given the opportunity to become a Mentor and Tier2 Agent. In 2020 I became Coach track Trainee and, in February, Coacher.
Gabriel Lara
What do we do?
Sitel Group is a global leader in digital and voice-enabled customer experience products and solutions that deliver a clear competitive advantage across all touchpoints between our partner brands and their consumers. With approximately 100.000 people worldwide – working from home or in our Sitel Hubs – we securely connect brands with their consumers more than 4,5 million times a day, in over 50 languages.
Benedita Miranda – General Manager South EMEA
What do we look for in candidates?
in addition to language skills required according to each position, at Sitel we look for excellent communicators both in writing and orally, with a strong active listening ability, combined with a Can-Do Attitude for outstanding customer service!
We value attention to detail, teamwork, responsibility and willingness to learn and grow with us.
Recruitment process
Sitel's recruitment process relies on gamification, giving the candidate realistic expectations about their future role and a comprehensive view of the #SitelLife.
Candidates' talent is validated through scientific methodologies that will match the company's top sought-after talent.
Interested in finding out more?
Find out how you can apply below and send your CV to Sitel today!
