UX Writing - Level 2: Content for user experience

Why take this course?

Add a designer’s mindset to your skillset

Go beyond text and learn to communicate visually — design-focused skills that add depth to your UX writing toolkit.

Adapt to new interfaces

UX writing isn’t just for screens anymore. Get ready to craft content for chatbots, voice assistants and screenless experiences.

Research early, refine often

Gain techniques to participate in research and testing, so you’re involved from the start — no more filling blanks in the dark.

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Adapt content for different platforms, from websites and apps to chatbots and voice assistants, ensuring a cohesive user experience across channels.

Gain a foundational understanding of content strategy, learning how to align content with user needs, goals, and channels, in an omnichannel journey.

Explore the UX writer’s role in research, gathering insights that make content more relevant, user-focused and easier to write.‍

Practice content testing techniques, such as cloze and usability tests, to refine readability, comprehension, and usability.

Conduct content inventories and audits, establish content design systems and localize content to maintain consistency, clarity and accessibility as content scales.

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After this course, you will be able to:

Write content for different platforms, adjusting your approach to meet the unique needs of each, from chatbots to voice assistants.

Lead content strategy efforts by creating a strong content strategy statement.

Leverage research activities to speed up the writing process and drive writing-focused testing activities.